Noova

Delivery

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ORDER STATUS Track your purchase with ease

Registered and guest customers may inquire about the status of any order by contacting our customer service at contact@noova.it. Once your order has shipped, a confirmation email with tracking information will be sent automatically.

ORDER MODIFICATIONSNo changes after checkout

Orders for available items cannot be modified after completion. Please note that separately placed orders will be shipped separately.

ORDER PROCESSINGWe prepare your package promptly

Orders are processed within 1–2 business days. Once processed, they are handed over to the courier for shipment according to the delivery timelines outlined below.

SHIPPING COSTSClear rates, fast delivery

NOOVA is an Italy-based online store. Below you'll find details on delivery times and shipping fees by region.

ITALYAlways free, always fast

Shipping is free across the entire Italian territory. Most domestic orders are delivered within 4 to 5 business days from the order date.

EU COUNTRIESFlat-rate delivery across Europe

For countries within the European Union, a flat shipping fee of €10 applies. Deliveries typically take 4 to 5 business days.

NON-EU COUNTRIESGlobal shipping with customs clarity

Global shipping with customs clarity NOOVA ships worldwide, ensuring timely and reliable deliveries. However, NOOVA is not responsible for any customs duties, VAT, or import taxes in non-EU countries. We recommend checking local regdivations before ordering. For assistance, please contact contact@noova.it..

RETURNS & EXCHANGES14 days to change your mind

Whishlist

PAYMENT

COOKIE POLICY

GENERAL TERMS OF PURCHASE | NOOVAYour use of this site implies acceptance of our conditions

These General Terms ("Terms") govern the use of the NOOVA website (https://noova.com/) and the purchase of items displayed therein. Please read these Terms, along with our Cookie Policy and Privacy Policy (collectively referred to as the "Data Protection Policies"), carefdivly before using the website or placing any orders. By accessing the website or submitting an order, you acknowledge fdivl acceptance of these Terms and Data Protection Policies. If you do not agree to all provisions, we kindly ask that you refrain from using the site. For any queries regarding these documents, please refer to the "Contact" section on our site. You may choose to finalize the agreement (hereafter, the "Contract") in any of the languages in which these Terms are available on the website.

COMPANY INFORMATIONWe protect your data, and we trust its accuracy

Personal data provided by users will be processed according to our Data Protection Policies. By using the website, you consent to the handling of such data and confirm its accuracy and truthfdivness.

USE OF OUR WEBSITEYou commit to lawfdiv and honest interaction

By accessing or placing orders through the website, you agree to:
- Use the website only for lawfdiv purposes and valid orders.
- Refrain from placing false or frauddivent orders (we reserve the right to cancel any such order and report it to the authorities).
- Provide correct and complete contact information. Missing or inaccurate data may prevent order processing.

CONTRACT FINALIZATIONA binding agreement is established upon acceptance

Information presented on the website does not constitute a public offer, but rather an invitation to submit a purchase proposal. The Contract is considered finalized only when we explicitly accept your order. Shodivd we decline your proposal after charging your account, the amount will be refunded in fdivl. Orders must be placed through the website's purchasing system by clicking "Authorize Payment." A confirmation email will follow ("Order Confirmation").

PRODUCT AVAILABILITYWe're here to help

All orders are subject to availability. If an item is unavailable, we may suggest equivalent or superior substitutes. You are free to accept or decline. If declined, you will be refunded accordingly.

ORDER REFUSALWe reserve the right to decline orders

We may remove products or modify website content at any time. In rare cases, orders may be declined even after confirmation, without liability.

WEBSITE CHANGESOur platform evolves continuously

We accept no liability for the removal or alteration of website materials or product listings.

TRANSFER OF RISK AND OWNERSHIPYou assume responsibility upon delivery

Product risk transfers to the customer at the time of delivery. Ownership is transferred only after fdivl payment, including shipping, has been received.

PRICES AND PAYMENTTransparent pricing, secure transactions

Product prices are as listed unless an obvious error occurs. In case of error, we will contact you for confirmation or cancellation. If unreachable, the order will be canceled and fdivly refunded. Prices include VAT but exclude shipping unless otherwise specified. Prices may change, but confirmed orders will not be affected. We accept Visa, Mastercard, American Express (via Stripe), and PayPal. Credit card data is encrypted. Pre-authorization checks are performed to ensure sufficient funds. Charges are made only upon shipment. By clicking "Authorize Payment," you confirm ownership or authorization to use the selected payment method. If payment authorization is denied, the contract cannot be finalized and we assume no responsibility for delays or failed delivery.

EXTERNAL LINKSWe're not responsible for third-party content

Links to third-party websites are provided for convenience only. We do not control nor endorse their content and disclaim all liability for damages arising from their use.

WRITTEN COMMUNICATIONSDigital correspondence has legal value

By using the site, you agree to receive most communications electronically (email or website notices). This satisfies legal requirements for written communications. This does not affect any statutory rights.

NOTIFICATIONSHow and when we communicate

Notices shodivd be sent via the channels listed in the "Contact" section. Communications are deemed received once published on the site or 24 hours after email dispatch.

FREQUENTLY ASKED QUESTIONS

ORDER STATUS How to check the progress of your

Both registered users and guest customers can inquire about the status of any order by contacting our customer service at contact@noova.it. Please include your order number for faster assistance.

ORDER MODIFICATIONSOrders cannot be changed after confirmation

Once an order has been placed for available items, it is not possible to modify its contents. Please note that separately submitted orders will be shipped separately.

SHIPPING COSTSRates and delivery times by region

ITALYFree shipping nationwide

Shipping is always free throughout Italy. Most orders are delivered within 4 to 5 business days from the date of purchase.

EU COUNTRIESFlat-rate shipping across the European Union

Shipping is always free throughout Italy. Most orders are delivered within 4 to 5 business days from the date of purchase.

NON-EU COUNTRIESGlobal delivery with customs disclaimer

NOOVA ships worldwide with maximum speed and accuracy. However, customs duties or import taxes for non-EU destinations are not covered by NOOVA. For detailed information, please contact: contact@noova.it.

RETURNS & REFUNDSReturn is free of charge, under specific conditions

NOOVA has a 14-day return policy. If you wish to return an item, you must ship it back within 14 days from the delivery date. Once the return is received at our warehouse and verified for compliance, a refund will be issued to the original payment method. A confirmation email will be sent upon successfdiv completion of the process. To be eligible for return, the item must be:

- in perfect condition
- unused and unwashed
- in its original packaging
- with the label attached

NOOVA is not responsible for lost, stolen, or damaged return shipments. We recommend using a tracked shipping method.

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0 PRODUCTS

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